1. Multiple debits of customer card/bank account due to technical error OR customer's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the customer.
2. Due to technical error, payment being charged on the customer card/bank account even as the subscription order stays unsuccessful. In such cases, the payment gateway will refund the customer amount within two weeks.
3. Cancellation: if the customer intends to discontinue or have wrongly purchased the subscription, a request letter quoting the reason for cancellation should be emailed to firstname.lastname@example.org or sent by post to Quadsen Airways,Adiyat Lane,Near West Fort,Thrissur, Kerala. The circulation division, after verification, will initiate the refund.
4. Charge back: in such scenarios, customers will have to properly convince the reversal purpose. Circulation will verify the cause and if convinced initiate the charge back as per the payment gateway process.